All activites and tours are booked directly with the supplier.
Please see specific terms for payments, cancellations and changes in the product description or by contacting the supplier directly.
All information provided on our website about adventures on booking platforms and our websites are, to our knowledge and belief, correct at the time of publishing. We will provide additional information if changes occur which are fundamental for your contract or may affect your pleasure of your visit.
Nature adventures can never be guaranteed. Even if we can recommend “best timing” for an activity, we can never guarantee that you will experience what you came for, i.e. wild moose or northern lights. Because we work with wild animals and natural phenomena, the rate of success will depend upon nature. Outdoor adventures are also dependent on weather conditions. If we must cancel activities or stays due to extreme weather conditions, you may be offered an adventure adapted for the conditions. Please note that changes may happen on short notice, even the same day.
Please remember that the contact information you provide at the time of booking is the only information the supplier can use to contact you. Please make sure that the information you provide is correct.
Please read the booking confirmation carefully and make sure that the dates/times and adventures are booked according to your wishes.
Please follow the rules and instructions given by the supplier for your adventure. You are responsible for destructions because of you or your company’s careless behavior against the suppliers property.
When you are booking adventures please provide information about physical disabilities, food allergies or other challenges that are of value to the supplier. Please specify which challenges and needs you have prior to arrival.
Deviations which occur during an adventure must immediately be reported to the staff of your supplier. If you do not report complaints or deviations during your adventure or immediately after, and in this way prevent the supplier to correct the deviations, you can not claim compensation in retrospect. If you are not happy with the given compensation, you must contact the supplier within 14 days of ended activity or stay.
Force majeure refers to uncommon, unforeseen, and unavoidable events outside the organizer’s control, and thus prevents the contract from being completed. These are circumstances which the organizer could not, with reasonable aid, have foreseen and therefore not avoided. This includes, but are not limited to, war, fright of war, rallies, civil obedience or strikes, government measures, terrorist actions, natural or industrial disasters, fires, serious weather conditions, flood, closed airports, technical issues, maintenance issues and unforeseen changes done by the airlines such as changes of time tables, disturbances on IT infrastructure (includes, but not limited to, our own websites). Under these conditions the organizer is exempt from commitments or other consequences.
Your supplier reserve the right to change times, rates, payment methods and discount conditions after own wishes. Rates for the coming seasons are always preliminary and may be changed.